Shipping Method
Upon receipt of your payment, your order will be processed and sent out within 2-3 business days. Our orders are shipped and delivered on business days (Monday through Friday, excluding Public Holidays).
Our team will contact you to arrange for suitable delivery date and time.
Delivery Fee
Tuscani Italy will apply a SGD $20 delivery fee for orders below SGD $90.
Change Submitted Orders / Returns (Domestic / International)
If you change your mind, or the product you received is not what you expected, or are otherwise not satisfied with our product, please contact us before returning the item. You have seven (7) days to return an order after receiving it. Unless arrangements are made with us, you must cover the cost of the return.
You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging. If possible, please provide us with a tracking number for the return shipment.
If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.
International Returns
If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
Report Order Problem
If your order is missing a product, contains a damaged item, or should you have other concern, please contact a Tuscani Italy’s Customer Representative at ops@tuscanitapware.com / (65) 6743 0250.
