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We Make Water Beautiful

Shipping & Returns

Shipping & Returns

Products in stock are normally delivered within the number of working days shown on our website.

If you change your mind, or the product you received is not what you expected or are otherwise not satisfied with our product, please contact us before returning the item. You have fourteen days to return an order after receiving it.

Unless arrangements are made with us, you must cover the cost of the return.

Please note that exceptions may apply for the return of certain custom-made, hygienic and other products

You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.

If possible, please provide us with a tracking number for the return shipment.

If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.

Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.

If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

If you have any questions, please contact us.