1-Year Warranty Coverage
We stand by the quality of our products. Every Tuscani product comes with a comprehensive 1-year warranty, offering you peace of mind and the following benefits:
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Free Transport
Complimentary pick-up and delivery within the warranty period. -
Free Labour
All repair services are carried out with no labour charges. -
Free Spare Parts
Defective components will be replaced at no additional cost.
After 1-Year Warranty Support
Even after your 1-year warranty expires, Tuscani continues to support your product with:
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Transport & Service Fee: A fixed $88 per service request
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Spare Parts Charges: Costs vary based on components required; shared after assessment
Warranty Conditions
To ensure a smooth claim process, please take note:
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The warranty covers manufacturing defects in materials only.
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A proof of purchase (invoice or receipt) is required for all claims.
Not Covered Under Warranty:
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Improper installation, misuse, neglect, or unauthorised modifications
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Cosmetic damage due to regular wear and tear (e.g., scratches, fading)
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Damage from accidents, natural disasters, or power surges
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Warranty is non-transferable and applies only to the original purchaser
How to Make a Warranty Claim
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Contact Tuscani Customer Service via phone or email
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Share the issue details and your proof of purchase
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Our team will assess the issue and arrange transport, repair, or replacement as needed
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For post-1-year claims, all applicable charges will be clearly communicated in advance
Contact Us
Phone: +65 6743 0250
Email: sales@tuscanitapware.com
Website: www.tuscanitapware.com
Important Notice Before Installation
(Bathroom & Kitchen Taps / Accessories)
Before installation, please inspect all products for:
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Leaks
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Cracks
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Dents
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Colour or finishing issues
Note:
Warranty covers leaking issues only.
Damages like cracks, dents, or colour issues found after installation will not be covered.
We strongly recommend inspecting all items thoroughly before installation to avoid inconvenience.
